Resend Quiz Results to an updated Email

Tue 6th Sep 2022< Back to Blogs and Tutorials

How to resend quiz results and certificates to an updated email addresses

1. Go to the Results page for the Test taken.
2. For the results for the specific Test taker, click 'Answers' to the right of the Test taker's name.
3. Click the Test taker's name/email section which will enable you to edit these fields.
4. Enter the Test taker's correct email address. You can also edit the Test taker's name on results within this same section.
5. Click 'Update'.
6. To resend the results, click on the 'Email Results' button.
7. Select points, percentage, graded questions, results by category, feedback options for what displays in the email to the Test taker. All selections are optional. You choose what you want to display!
8. Choose to send quiz results email immediately or on a specific date/time.
9. Click 'Add to Email Queue to Send'.

ClassMarker Tips for Sending and Resending Results:

• If a user has not received their results via email, first always confirm the email address with the Test taker. You can then use this information to compare to the email address displaying on their quiz results.
• If the email address is correct and a user says they have not received their results, have them check Spam/Junk folders. If using Gmail, have your users also check under the Promotions tab in Gmail as well.
• You can confirm results emails sent from the dashboard for quiz results emails sent or quiz results emails in queue. From the Dashboard page, check under the heading 'Emails', there are two options: Emails in Queue and Emails Sent. This will allow you to view those results emails still waiting, and those results emails that have been successfully sent.