Free Exam: 2011 Making a Difference Through Patient Centered Care- Feb 2011
Number of Questions in Test: 11
Number of Questions in Preview: 5
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Please [url=http://intranet/eduintranet/Education/2011/2%20-%20Feb%202011/2011%20Making%20a%20Difference%20Through%20Patient%20Centered%20Care-%20Speak-up%20-%20Feb.%202011.pdf]CLICK HERE[/url] to read the material for this test.
Once you have read the material, please select the answer below that confirms you have read the material and click next to proceed to the test.
Once you have read the material, please select the answer below that confirms you have read the material and click next to proceed to the test.
| Type: | Multiple choice |
| Points: | 0 |
| Randomize answers: | No |
Question 2
One way to improve our patient care and customer satisfaction, is to make sure that it is as patient centered as possible.
| Type: | Multiple choice |
| Points: | 10 |
| Randomize answers: | No |
Question 3
The main areas for improvement that have been identified by our patients are:
| Type: | Multiple choice |
| Points: | 10 |
| Randomize answers: | No |
Question 4
As long as patients state that they are "satisfied" with our care, we can assume that they will feel "customer loyalty" to our facility.
| Type: | Multiple choice |
| Points: | 10 |
| Randomize answers: | No |
Question 5
Patient centered care is providing personal care based on the individual's preferences and comfort, as much as possible.
| Type: | Multiple choice |
| Points: | 10 |
| Randomize answers: | No |