Free Exam: Rutgers GLSCM Project 3.3
Number of Questions in Test: 16
Number of Questions in Preview: 5
Register to view all questions.
Note: Answers are not shown below but will be copied with this test.
Copy this test to my quiz maker account
Register with ClassMarker to copy free tests to give to your Test takers.
Register nowQuestion 1
Cross-training workers is a typical capacity management technique for times when demand exceeds capacity.
| Type: | True/False |
| Points: | 1 |
Question 2
In most services, customers are either directly or indirectly involved in the production of the service itself.
| Type: | True/False |
| Points: | 1 |
Question 3
Which of the following items would be considered a facilitating goods?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 5
The term used to describe when a potential customer decides to leave the queue or waiting line is . . . ?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |