Free Exam: Chapter 2 - CS Quiz
Number of Questions in Test: 10
Number of Questions in Preview: 5
Register to view all questions.
Note: Answers are not shown below but will be copied with this test.
Copy this test to my quiz maker account
Register with ClassMarker to copy free tests to give to your Test takers.
Register nowQuestion 1
In a top down-oriented organization:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
Materials, products and services that are state of the art, competitively priced, and meet the needs of customers are the elements that define a successful organization. These include:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
RUMBA includes all of the following characteristics, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Service measurements can be in terms of:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
Customers want and expect common things if they are to keep doing business with you, such as:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |