Free Exam: Chapter 10 - CS Quiz
Number of Questions in Test: 10
Number of Questions in Preview: 5
Register to view all questions.
Note: Answers are not shown below but will be copied with this test.
Copy this test to my quiz maker account
Register with ClassMarker to copy free tests to give to your Test takers.
Register nowQuestion 1
The most important criterion for a relationship is:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
Components of CRM include all of the following, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
Nearly one-half of all shoppers who walk away without buying from a car dealership cite:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
The following unspoken customer signals can help you react appropriately, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
All of the following are basic steps in the planning process, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |