Free Exam: VOC QUIZ LG T3
Number of Questions in Test: 19
Number of Questions in Preview: 5
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What does VOC stand for?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
VOC is the process by which LG captures ______ from our customers. This _________ may be in the form of a suggestion, compliment, or complaint.
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
A VOC is filed any time that the customer says they want to file or submit a compliment, complaint or suggestion.
| Type: | True/False |
| Points: | 1 |
Question 4
A VOC should be offered to a customer when they are verbally expressing satisfaction or dissatisfaction, but they do not specifically request to submit a compliment or complaint.
| Type: | True/False |
| Points: | 1 |
Question 5
VOC is ________(select all that apply)
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |