Free Exam: OOW LG T3
Number of Questions in Test: 40
Number of Questions in Preview: 5
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LG offers warranty service on products that are currently out of warranty, but the customer has purchased an extended warranty with their dealer
| Type: | True/False |
| Points: | 1 |
Question 2
For partial warranties, does a service center have to be authorized to file warranty claims on the covered part, if the part needs to be replaced?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
If a unit is completely out of warranty, the customer can use any LG authorized service center in their area or locate service on their own, but we must check for DMS availability first.
| Type: | True/False |
| Points: | 1 |
Question 4
When attempting to provide service ,for Out of Warranty or Partial Warranty products, the following customer information should be requested and documented on the account: (Select all that apply)
| Type: | Multiple response |
| Points: | 1 |
| Randomize answers: | No |
Question 5
The date of purchase can be entered as an approximate date or can be estimated based on the date of manufacture for Out of Warranty cases.
| Type: | True/False |
| Points: | 1 |