[b]1. You are involved in a marketing campaign for one of your company's most prestigious brands. Write an email (aprox. 100 words) to a colleague, asking for help with the campaign. [/b]



[b]Include:[/b]



- information about what you need help with and when

- a request for your colleague to meet you to discuss the work in more detail

[b]You're working for a British company that manages a series of shops (fashion stores, traditional food stores, electrical appliances etc.). You're in charge of quality control and decide to visit two stores as a mystery shopper in order to evaluate the staff's customer service skills and professionalism. [/b]





[b]Write a report email to your manager, covering the following aspects:[/b]



- how customers are welcomed and taken care of

- staff's knolwedge of the product(s) & available services

- negative aspects and your recommendations for improvement



[b]Your report should have around 150-200 words.[/b]