Free Exam: Deal with Conflict Situations III
Number of Questions in Test: 30
Number of Questions in Preview: 5
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Three elements involved in conflict are:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 2
Maintain good eye contact. Focus your full attention on the person speaking. Sit/stand facing the person. Act interested in what you are hearing. Say appropriate phrases to show interest and understanding. Ask questions to clarify understanding. Never interrupt.
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 3
Some generalizations about conflict include all except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 4
4. Causes of conflict include all of the following except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 5
Sometimes the issue in a conflict is symptomatic of a much larger, underlined cause which:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |