You are a customer care representative and you have to reply to a client who sent you the email below:





[i]Hello! [/i]



[i]I am sending this email so show my utter dissatisfaction with your company and its policies! I was wrongfully billed at the end of last month (the 29th, to be exact!) and although I have since sent two emails regarding the extra costs, I am yet to receive a reply from your company! I find this absolutely outraging and if this issue remains unresolved by the end of this week, I will terminate my subscription with your internet provider! [/i]



[i]As previously mentioned, my full name is Melinda Jane Doe, my account credentials are UQ349TR and two months ago I changed my subscription from a monthly payment of €15 to one of €10 (from 100 MB to 70 MB at top speed). [/i]



[i]This is the very last time I shall be writing to you![/i]



[i]Regards,[/i]



[i]Melinda Doe[/i]





In your email:



[ul][li]apologise formally [/li][li]mention the steps you will take to ensure the client's satisfaction[/li][li]offer to give some additional discounts or services to increase client satisfaction[/li][li]offer to follow up to check or ensure that the subscription has been changed according to client's needs and requests[/li][li]advertise 2 new products or subscriptions that you thing the client might be interested in.[/li][/ul]